CRUISE SHIP JOBS
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Corporate And Shore Operations Employment
Sales And Reservations Department
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Call Centre Manager
Responsibilities:
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Supervise the call centre team and maximise the service level to the customers.
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Handle complaints and disputes.
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Implement and improve the call centre processes.
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Maintain and enforce policies and procedures set.
Requirements:-
Degree / professional qualifications or equivalent experience in
managing reservations, call centre or customer service environment
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At least 5 years' relevant working experience in call centre and
customer service with minimum 3 years' in supervisory role.
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Proficient in both oral & written English. Knowledge of Spanish or other foreign languages will be an added advantage.
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Strong people management skills and customer service oriented.
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Decision maker with good problem solving and presentation skills.
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Able to review and enforce policies and procedures set.
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Sales Manager - lead and manage the Sales Team in all aspect of sales matters.
Requirements:
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At least 5 years' of sales experience in a senior position.
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Good contact with Tour Operators, NTO and Airlines.
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Sound knowledge with travel product and familiar with outbound
product packaging.
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Have experience in formulating marketing plan and with creative
marketing concept.
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Have good supervisory skill and able to drive a group of sales team
and good management skill.
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Proficient in both oral & written English.
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Reservations Supervisor - monitor, evaluate and develop Vacation Planners, to meet or exceed the department's standards in Sales, Customer Service and Attendance. They will be responsible for communicating new procedures and enforcing adherence. The Supervisor is responsible for communicating on a continual basis with their subordinates as well as the Manager and Director of Reservations. College degree preferred, two - fours years of previous Call Center Supervisor experience required. Cruise line and / or travel industry experience preferred. Working knowledge of MS Word and Excel software required. Strong coaching, motivational and team building skills required. Excellent customer relations and communication skills are required.
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Cruise Assistance Desk Representative (Outbound Sales) - sell available inventory for the cruise line product line by making outgoing telemarketing calls to past passengers, potential new customers and/or travel agents. Some college preferred. Must have a minimum of 1 year outbound telemarketing experience. PC literacy preferred. Must have excellent communications and sales skills.
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Inside Sales Representative - position requires at least one year previous customer service and PC experience in a multi-task fast paced work environment. Must also have excellent English written, verbal, interpersonal and telephone communication skills, plus a professional appearance. You must also be highly motivated, adaptable to change and able to analyze, evaluate and solve problems. Inside Sales Representatives’ responsibilities include in-house support to outside Sales Representatives. Each Inside Sales Representative is personally responsible for overseeing all endeavors of three outside Sales Reps. This involves heavy telephone contact with travel agents, typing correspondence and assisting travel agents with problem resolution. Must also be able to work overtime and occasional weekends and type at least 30 wpm; plus a proficiency level of at least 40% on MS Word. High school diploma or equivalent required; college a plus.
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Reservations Sales Agent - position begins with an intensive five-week training program during which the employee is paid full wages. The work hours during training are 8:30am to 5:00pm, Monday through Friday. After successful completion of training, the employee will be assigned a 40-hour work week. Individuals must be flexible and able to work day and evening shifts including weekends. To successfully complete reservations training, employees must maintain a 90% average or better on tests throughout the training program. The primary function of a Reservations Sales Agent is to answer incoming calls from Travel Agents regarding new and existing bookings. Must have excellent English verbal communications skills, and an outgoing and enthusiastic phone manner. This position entails VERY HEAVY PHONE WORK. High school diploma or equivalent work experience is also required.
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Imaging Indexer - position requires basic skills in using windows based software for the electronic filing and distribution of Fax and mail correspondence and other similar job related duties. Applicant should have a strong attention to detail, extreme accuracy, research skills and the ability to work in a multi-task, fast paced environment.
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